Manager, Audio Visual Projects & Innovations - Audio Visual Services

UAE nationals are encouraged to apply

New York University Abu Dhabi (NYUAD) seeks to appoint a Manager, Audio Visual Projects and Innovations reporting to Assistant Director, Audio Visual Services. 

NYUAD Audio Visual Services (AV) represents a dynamic ecosystem enabling powerful multimedia communication and immersive experiences. Encompassing everything from high-fidelity cinematic productions to dynamic video conferencing solutions, AV bridges the gap between information delivery and audience engagement.

Reporting directly to the Assistant Director of Audio Visual Services, the Manager, of AV Projects & Innovation is responsible for overseeing and managing the execution of advanced AV projects, ensuring they are delivered on time and within budget. Daily duties involve leading a team of AV engineers and programmers, coordinating their activities, and providing expert guidance on complex AV systems design and integration. The Manager will collaborate closely with stakeholders, including senior leadership and external partners, to ensure the successful implementation of innovative AV solutions that meet the needs of the university. The role will also require management of lifecycle projects, from initial planning and design to final installation and integration, while maintaining accurate project documentation and reporting.

In addition to project delivery, the role will be responsible for providing Tier 3 SME infrastructure and architecture support for AV systems across the campus. This includes managing AV commissioning and programming for new installations, maintaining existing systems, and developing new programming code and proof of concept testing for new facilities. The role is also expected to manage the integration of AV systems with external platforms such as Building Management Systems, room scheduling services, and service management framework applications. Additionally daily duties will also involve developing and managing bespoke software tools and applications to support infrastructure and business workflows, ensuring that the team delivers high-quality solutions and support to the university community.

Key Responsibilities: 

Manage Advanced AV Projects

• Lead the execution of complex AV projects from initial planning and design to final installation and integration
• Develop project charters, scopes, concept designs, and budgets. Oversee the selection of appropriate technologies, equipment specifications, and programming requirements. Develop custom applications and programming code to ensure compatibility with existing infrastructure and maximum user interaction at all levels of skill
• Enhance the technological capabilities and usability of classrooms, conference rooms, and other specialized spaces across the campus, ensuring they meet the needs of faculty, staff, and students

Manage and Develop Team

• Lead a team of three AV (design engineer and programmers), ensuring high performance and professional growth
• Assign tasks based on expertise, provide training and development opportunities, conduct performance reviews, and foster a collaborative and innovative work environment
• Ensure the team delivers high-quality AV solutions and support, contributing to the overall success of AV projects and initiatives

Stakeholder Collaboration

• Work closely with IT management, faculty, staff, leadership and external partners to align AV initiatives with the university’s strategic goals
• Engage in regular meetings, provide updates on project progress, and obtain necessary approvals for significant changes or investments
• Ensure that AV projects and solutions meet the needs and expectations of all stakeholders, supporting informed decision-making and strategic planning

Provide Tier 3 SME Support

• Offer SME expert-level support and troubleshooting for AV systems across campus
• Diagnose and resolve complex technical issues, provide guidance to Tier 1 & 2 support team. Provide advanced commissioning support and develop and manage programming code for new and existing AV systems
• To ensure minimal downtime and maximum efficiency for academic and administrative functions, maintaining the reliability of AV infrastructure and services

Develop and Maintain Documentation and Reporting

• Maintain accurate project documentation and provide comprehensive reports on AV innovation, design, project progress, and resource utilization
• Use the NYUAD service ticket system and other documentation and development tools to track project changes, integration and asset management. Produce reports as per university standards
• Support informed decision-making and strategic planning by IT management, ensuring transparency and accountability in AV project execution

Required Education: 

• Bachelor's Degree in Engineering, Information Technology, or a related field

Preferred Education: 

• Master's Degree in Crestron, Dante, or similar AV technologies
• IPAF Certification (1a, 1b, 3a, or 3b)

Required Experience: 

• 10+ years of experience in AV technology, with a proven track record of delivering complex projects on time and within budget
• Extensive experience with project planning, execution, and monitoring in the context of AV and IT infrastructure projects

• Crestron Master Certified Programmer

• Crestron Master Technology Architect

• Crestron DigitalMedia Certified Designer 4K (DMC-D-4K)

• Crestron DigitalMedia Certified Engineer 4K (DMC-E-4K)

• NVX Design and Application

• Crestron DigitalMedia Networking Certification

• Audinate Dante Certification 2nd Edition (Levels 1-3)

• Manufacturer training in various DSPs (Digital Signal Processors) such as Biamp, QSC, Symetrix, Meyer Sound, Dolby, and Polycom SoundStructure

• Manufacturer training in DCI Cinema Standards - Dolby Digital

• High proficiency in AV systems and infrastructure AV design, including systematic documentation and standards

• Extensive knowledge of AV systems and technologies to provide integration and commissioning services under a project mandate

• Advanced expertise in networked AV systems, including VOIP, SDVoE, Dante, and NVX

• Exceptional English written and oral communication skills, able to present complex technical information to non-technical stakeholders

• Strong analytical and problem-solving abilities, capable of developing innovative solutions.

• Proven leadership and team management capabilities

• Highly skilled in using Windows, Mac OS, and Linux system

Programming / Development

Crestron Programming:

• Ability to build AV system control programs in the following languages:
• Crestron SIMPL
• Crestron SIMPL+
• Crestron HTML5
• C & C# programming languages

Other Programming Skills:

• Proficiency in additional programming languages and platforms such as:
• JavaScript
• Python
• C++ (Arduino Programming)
• Swift and Objective-C (for developing macOS and iOS apps)
• C# and .NET (for developing Windows OS software)

AV Systems 

Subject Matter Expert (SME) knowledge with the ability to perform diagnostics, fault root cause analysis, resolution planning, equipment replacement, design, integration, commissioning, and witness testing of the following AV system technologies:

• Crestron Control Processor Systems, including Environmental Control Systems
• Crestron Control Touch Panel Systems
• Crestron Digital Media (HDBaseT & NVX)
• Polycom Video Conferencing Codecs
• Polycom/Biamp DSPs
• Christie Digital Laser GS and HS Series Projection Systems
• Barco & Epson Projection Systems
• Draper Projection Screen Systems
• Christie Digital, Samsung & LG large format LCD systems
• Christie Digital & LG Video Wall Systems
• Christie Digital and Crestron Video Wall Processing (Analog and SDVoE)
• APC Power Conditioning Systems
• Tannoy, Meyer Sound, and Renkus Heinz Speaker Systems
• Shure Analog Wireless Microphone Systems
• Sennheiser Analog Wireless Microphone Systems
• Shure Conference & Delegate Systems
• Denon & Sony BluRay Player Systems
• Zoom Room software and applications

Broadcast Systems

Subject Matter Expert (SME) knowledge with the ability to perform diagnostics, fault root cause analysis, resolution planning, equipment replacement, design, integration, commissioning, and witness testing of the following broadcast AV technologies:

• Yamaha QL/CL & AVID Digital Mixing Consoles
• Yamaha Rio IO Devices (Digital Dante)
• Allen & Heath, Solid State Logic Analog Mixing Consoles
• Meyer Sound, JBL & Bose Professional Speaker Systems (including line array systems)
• Audinate Dante (Digital Audio)
• NDI (Network Device Interface) - Video, Audio and Control
• AVID Audio Interfaces, Consoles & ProTools (Analog / Digital)
• Focusrite Audio Interfaces
• Biamp/Symetrix/Meyer Sound DSPs (Analog & Dante)
• BlackMagic Design Video Processing - ATEM/Production Studio
• BlackMagic Design Hyperdeck Studio - Recording
• BlackMagic Design Standard Conversions
• Panasonic, Vaddio & BlackMagic Design Broadcast Cameras
• BlackMagic Design Audio Video Monitor
• Harris Video Switching & Routing (SID & Fiber Optic)
• ClearCom Wired and Wireless Intercom Systems
• Christie Digital Roadster/Boxer/Crimson Projection Systems
• Christie Digital Cinema Projection Systems
• Dolby Cinema Digital Server and Audio Systems
• GreenGo Wireless Intercom Systems
• Shure Digital & Analog Wireless Microphone Systems
• Shure Wired Microphone Systems
• Sennheiser Digital & Analog Wireless Microphone Systems
• Solid State Logic Consoles
• Stewart Film Screen Projection Screen Systems

AV Architecture Systems

Subject Matter Expert (SME) knowledge with the ability to perform diagnostics, fault root cause analysis, resolution planning, equipment replacement, design, integration, commissioning, and witness testing of the following AV architecture technologies:

• Crestron Fusion RoomView
• Zoom Unified Communication architecture and applications
• Vaineos & Exterity IPTV
• Brightsign digital signage players
• Appspace content management cloud systems
• Streaming architecture and technology:
• Wowza Streaming Engine (RTMP & Multicast)
• Matrox 4K Encoders

Preferred Experience: 

• AVIXA Certified Technology Specialist (CTS)
• Additional project management certifications (e.g., PgMP, PMI-ACP)
• ITIL Foundation Level 3
• Cisco Certified Entry Networking Technician (CCENT)
• Strong interpersonal and communication skills, with the ability to build effective working relationships with team members, stakeholders, and external partners
• Strong customer service orientation, focused on delivering high-quality solutions and support

About NYUAD

NYU Abu Dhabi is a degree-granting research university with a fully integrated liberal arts and science undergraduate program in the Arts, Sciences, Social Sciences, Humanities, and Engineering. NYU Abu Dhabi, NYU New York, and NYU Shanghai, form the backbone of NYU’s global network university, an interconnected network of portal campuses and academic centers across six continents that enable seamless international mobility of students and faculty in their pursuit of academic and scholarly activity. This global university represents a transformative shift in higher education, one in which the intellectual and creative endeavors of academia are shaped and examined through an international and multicultural perspective. As a major intellectual hub at the crossroads of the Arab world, NYUAD serves as a center for scholarly thought, advanced research, knowledge creation, and sharing, through its academic, research, and creative activities.