Assistant Director of Admissions Operations - Office of Admissions and Financial Support

Applications are welcome from all qualified candidates. In line with UAE regulations, Emirati candidates are encouraged to apply.

New York University Abu Dhabi (NYUAD) seeks to appoint an Assistant Director of Admissions Operations, reporting to the Executive Director, Recruitment, Admissions and Financial Aid.

The Assistant Director of Operations, NYU Abu Dhabi Admissions will oversee the operational functions of data systems used by the Office of Undergraduate Admissions at NYU Abu Dhabi and will be responsible for the information, policies and procedures.

The Assistant Director of Operations, NYU Abu Dhabi Admissions is responsible for data consistency and adherence to university reporting requirements. The successful candidate is an independent and critical thinker with experience in customer relationship management (CRM) software and data manipulation; complex data entry and calculation; creativity, initiative and excitement about leveraging the potential of a CRM.

The Assistant Director of Operations, NYU Abu Dhabi Admissions is a Abu Dhabi-based operations leader and will report to the operations team in New York and liaise with other departments within the University as required. This role is the primary Admissions Operations representative in Abu Dhabi.

Key Responsibilities:

Data System Management and Development

• With support from the Associate Director of Operations in New York, manage the technical systems that house the data of inquiries, applicants, and organizations
• Ensure operational systems function effectively in order to support recruitment, institutional positioning, diversity and inclusion, and customer service-related goals
• Provide technical and operational support for all functions of the NYUAD Office of Undergraduate Admissions , including recruitment, evaluation and  admissions events and marketing
• Evaluate the effectiveness of current system operations and recommend system enhancements in service of staff and students in cooperation with Senior Leadership
• Keep abreast of new technological advances in the area of admissions and propose implementation to the Associate Director of Operations and Executive Director of Recruitment, Admissions & Financial Aid
• Ensure new developments or functionality added to systems are integrated effectively and meet the needs of the departments, users, and external audiences
• Identify and resolve technical issues, serving as the first line of defense for questions from both super-users and end-users
• Complete internal testing of new build and configuration items; lead system and user acceptance testing efforts
• Develop process documents for Admissions, department administrators, and faculty
• Train Admissions and outreach staff on all related system usage and functionality
• Attend national and international conferences to learn about best practices in university admission systems operations

Reporting and Data Integrity

• In compliance with Enrollment Management policies and processes, manage data reporting for senior leadership, government bodies and other relevant stakeholders
• Assist with data reporting for admissions staff and senior leadership
• Provide existing data on a scheduled and ad hoc basis, and work strategically to meet future demands for data
• Liaise with tri-campus university offices and NYUAD campus partners and external suppliers to establish protocols and access, and to resolve problems
• Serves as a liaison for NYU Institutional Research, NYU Abu Dhabi Institutional Research and other University offices to ensure all data requirements are met
• Report on ongoing recruitment efforts and current status of applicants; provide information and reports
• Collaborate with relevant stakeholders to ensure data consistency and adherence to University requirements

Inquiries and Student Applications

• Oversee system processing of undergraduate admissions applications throughout the application and enrollment cycle in coordination with the NYU Abu Dhabi Admissions team and the Operations team in New York
• Answer emails and process applicant documents in order to facilitate the admissions process
• Make exceptions to established procedures (e.g., extend deadlines, waive required fees)
• In partnership with Senior Leadership, develop and implement policies and procedures to ensure smooth operations and deadlines are met
• Participate in NYU Abu Dhabi recruitment, evaluation and yield activities as needed

Required Education:

• Bachelor’s Degree preferably in a related field

Required Experience:

• 3+ years in supervising daily business operations or equivalent combination of education and experience
• Experience using Technolutions Slate CRM (customer relationship management) software and data manipulation; complex and quality data entry; using data and business knowledge for reporting to senior leadership

• A good understanding of how Technolutions Slate CRM should and can be utilized across the institution

• Ability to collaborate well with multiple stakeholders

• Ability to creatively problem-solve, take initiative, and have excitement about leveraging the potential of Technolutions Slate CRM

• Ability to embrace change and work in a nimble fashion adapting quickly to updates, improvement processes and institutional changes

• Skills to maintain and ensure high integrity data

• Ability to evaluate and configure CRM systems and provide end user documentation

• Ability to provide technical support to end users, diagnosing and resolving problems

Preferred Education:

• Masters Degree in data science, UX, information technology

Preferred Experience:

• Familiarity with Slate online admissions applications system as well as international application documentation and database administration
• Excellent business analysis and problem-solving skills
• Quick, analytical thinking. Ability to effectively communicate complex concepts

The University is an equal opportunity employer committed to equity, diversity and social inclusion.