Assistant Director, Residential Operations and Administration - Campus Life (Fixed-Term for 3 Years)

Posting Number 2021-8173
Posted Date 1 month ago(6/20/2021 5:29 AM)
Campus Life
NYU Abu Dhabi (AD00001)
Is relocation available for this job?
Academic Program Support

Position Summary

UAE Nationals are encouraged to apply

New York University Abu Dhabi (NYUAD) seeks to appoint an Assistant Director, Residential Operations and Administration reporting to the Associate Dean of Students.


The Assistant Director for Residential Operations and Administration is a senior live off (option to live on) administrator and a key member of the Residential Education leadership team. The Assistant Director serves as the Director of Residential Education designee whenever necessary and appropriate. The Assistant Director serves as a mentor for the Residential Education professional and student staff team and works collaboratively to fully enact the department and university’s goals. The essential responsibilities for this position align in two broad categories: supervising student housing operations and managing business administration for Residential Education.  The Assistant Director serves as a member of the on-call duty rotation team; has some evening and weekend responsibilities.


Key Responsibilities:


Supervision and Leadership

  • Provide direct supervision and guidance for the housing operations team, procedures, programs, and initiatives
  • Supervise the Residential College Operations Managers, who develop, implement, and manage housing operations, including opening, closing, occupancy, billing, and room assignments during the academic year and summer
  • Conduct biweekly one-on-one supervision meetings, and weekly operations summits with the Residential College Operations Managers (RCOMs) to address the various student transitions (arrivals and departures), and align housing procedures, policies, communication, and marketing
  • Co-facilitate weekly staff meetings with Assistant Director of Community Development
  • Review functional areas of oversight and assist with the creation, implementation, and evaluation of the department's strategic plan, mission, and goals; contribute to the annual planning process


Student Housing Operations and Storage

  • Develop and maintain partnerships with key university stakeholders, including, but not limited to, Campus Life, Facility Management, Public Safety, Finance, Global Education, and NYU Office of Residential Life and Housing Services
  • Work in conjunction with the Director of Residential Education to critically examine, and foster efficient operational practices that focus on student learning, growth, and development, transformative interactions between students, staff, and applicable university partners
  • Utilize the NYU Global Network database software and application (StarRez) to review student profiles, applications, and room assignments
  • Serve as the liaison for the Summer Working Group, who define regulations, policies, and housing occupancy for NYUAD summer opportunities
  • Manage the facilitation and assignment process of storage units including contracts/ agreements, communication with students, and collaborate with Facilities and SERCO in providing services rendered
  • Maintain a storage unit database to facilitate renewals, track lockouts, and assess applicable fees
  • Work with the appropriate internal departments in order to find solutions to space issues and storage unit shortages in the future


Business Administration

  • Oversee the department’s financial records for the purpose of providing direction and support, making recommendations, maximizing the use of funds, and/or ensuring overall operations are within allocated budgets including APR
  • Manage and process student staff payroll/stipends and meal plans
  • Facilitate training sessions to ensure the team is informed about NYUAD financial processes (Finance, University Data Warehouse, and Procurement), chart fields, and fiscal expectations are followed
  • Reconcile departmental purchases and oversee the purchasing card reconciliations for Director, and Assistant Director of Residential Education
  • Serve as the point of contact for student portal content and ensure the information and departmental forms are updated (i.e. lounge reservations, guest passes, welfare checks, and residency verifications)
  • Coordinate, update, and communicate timelines about annual departmental assessment processes related to the residential community satisfaction survey, leadership feedback, student leader self-evaluations, and performance reviews
  • Manage Residential Education conference room, community spaces, and inventory of departmental storage spaces


Para-Professional Counselor

  • Develop informal mentoring and counseling relationships with students and attend case management meetings
  • Serve as a resource for students through the engagement of critical conversations when addressing student behavior and providing necessary referrals to assist students in making educated decisions
  • Provide advice and support to students with personal or interpersonal problems and refer students, as necessary, to other offices and resources at NYUAD
  • Participate in the rotating “on-call’ system, responding to student incidents, emergencies, or crises such as medical, mental health and facilities emergencies
  • Responsible for the University’s initial response to student incidents on weekends, holidays, and after business hours in the residential college, including university closures and transition periods throughout the academic year
  • Provide appropriate post-crisis follow up necessary to re-normalize the student’s life through advice, information, referral, and support
  • Serve as a facilitator to a group of 8-10 students for First-Year Dialogue (FYD) a compulsory seminar for all first-year NYU Abu Dhabi students (optional)


Organizations, Committees, Special Initiatives, & Task Force Member

  • Oversee the following Residential Education departmental-wide committees: Residential Education Advisory Board (RE-AD), Sustainability Committee, and serve as a member of the Professional Staff Recruitment team
  • Serve on a Campus Life committee(s), Summer Working Group, and Space Committee, as the liaison for Residential Education
  • Attend all departmental and Campus Life training sessions, as required; this will include facilitating training or sharing best practices for members of the Residential Education team
  • Oversee all departmental assessment initiatives related to training topics and professional development interests
  • Develop and maintain intentional opportunities for collaboration and integration with other Campus Life and university offices, who are important partners for delivering content during annual and ongoing training experiences
  • Be present at various on-campus events for NYUAD Admissions during the year
  • The Assistant Director is encouraged to maintain involvement at the regional, national, and international level within professional development organizations, in order to raise awareness of current Student Affairs literature and trends


Required Education:

  • Bachelor’s Degree required. Candidates should have demonstrated effective administrative and managerial experience in Residential Halls/Colleges, including staff supervision and training, counseling/advising, and programming for college students


Preferred Education:

  • Master’s Degree in higher education administration, business, counseling, or related field


Required Experience:

  • At least 2-4 years, full time, progressive, supervisory experience in a residential /housing office environment or equivalent educational experience
  • Experience in managing a complex business operation, developing assessment initiatives, and utilizing housing database(s) or software
  • Display exceptional budgetary experience, customer service skills and written communication skills; maintain and exercise sound judgment and discretion in handling confidential information
  • Demonstrate cultural sensitivity and work effectively with multiple diverse populations
  • Experience and commitment to working with an international community is essential
  • Demonstrated problem-solving abilities, especially in situations requiring quick action and resolution
  • Relational leader with exceptional interpersonal skills, clarity of thought and professional poise
  • An appreciation for the relationship between the academic and residence life programs at a private liberal arts institution is essential
  • Experience in program development, personal counseling/crisis intervention and prior involvement with Resident Assistants and/or other student leaders are crucial
  • Demonstrated ability to work collaboratively with a variety of individuals is essential
  • Must be highly motivated, energetic and ready to assume the responsibility for a comprehensive program; must be imaginative and creative; able to promote and motivate high enthusiasm for residence life program


Preferred Experience:  

  • StarRez, eRezlife, or other ATS software

Additional Information

The University is an equal opportunity employer committed to equity, diversity and social inclusion.


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